Terms and Conditions for DMMモバイル Plus eSIM
These terms of condition (these “Terms") set forth the conditions of use for the “DMMモバイル Plus eSIM” service (the “Service”) provided by DMM.com LLC （the “Company”). By using the Service, the User (defined in Paragraph 1 of Article 2) agrees to be bound by these Terms.
1. Application of the Terms
1. These Terms apply to all relationships between the Userand the Company regarding the Service.
2. The Company may establish additional rules or policies (these “Individual Rules”) for the use of the Service. Such Individual Rules, regardless of their name, will form part of these Terms. Users must comply with all of them.
3. If these Terms conflict with these Individual Rules, these Individual Rules shall take precedence, unless otherwise specifically provided.
2. User Registration
1. To use the Service, an applicant must agree to these Terms and apply for registration in the way specified by the Company. Once the registration is completed, the applicant becomes the user of the Service (herein, the “User”). By completing registration, the User is considered to have agreed to these Terms.
2. The Company may reject an application without disclosing reasons if;
(a) false information is provided;
(b) the applicant previously violated these Terms; and
(c) the Company otherwise considers the registration inappropriate.
3. The User may withdraw from the Service by completing the prescribed withdrawal procedure.
3. Management of User ID and Password
1. The User is responsible for managing their IDs and passwords.
2. IDs and passwords must not be shared, transferred, or lent to third parties. If login credentials match those registered, the Company will deem the access as made by the registered User.
3. The Company is not liable for damages arising from unauthorized use, unless due to the Company’s willful misconduct or gross negligence.
4. Sales Agreement
1. A sales agreement for the eSIM is formed when the User offers the purchase of the eSIM and the Company accepts the offer. Ownership of the purchased eSIM (QR code) transfers to the User when the Company sends the QR code via email to the User.
2. In any of the following circumstances, the Company may cancel the sales agreement without prior notice;
(a)If the User violates these Terms; or
(b) the Company deems the fiduciary relationshipwith the User to be damaged.
3. Due to the nature of eSIM, cancellations or returns are not accepted for any reason.
4. Fees and payment methods are determined separately by the Company.
5. Activation Procedure
1. The User must complete the activation of the purchased eSIM within the specified activation deadline.
2. If the deadline is expired, the User cannot activate the code under for any reason. The Company bears no liability for damages caused by expiration to activation deadline.
6. Intellectual Property Rights
All copyrights and intellectual property rights of content (including but not limited to photos related to the Service) belong to the Company or the rightful owners. The User may not reproduce, modify, or make a secondary use of the content without permission.
7. Prohibited Conduct
The User must not do the following when using the Service;
（a） Violations of laws or public order;
（b） Criminal acts;
（c） Infringement of intellectual property rights;
（d） Disrupting or damaging Company’s systems or networks;
（e） Using the Service’s information for commercial purposes;
（f） Obstructing or threatening to obstruct the Service operation;
（g） Unauthorized access;
（h） Collecting personal information of other Users;
（i） Impersonating other Users;
（j） Directly or indirectly providing benefits to anti-social forces; and
（k） Any other conduct deemed inappropriate by the Company.
8. Suspension of Service
（1）In any of the following circumstances, the Company may suspend or stop the Service without notice；
（a） If maintenance or system updates are required;
（b） If natural disasters, power outages, or other force majeure events occur;
（c） If communication lines or systems fail; or
（d） If the Company otherwise deems Service provision difficult.
（2）The Company is not liable for any damages resulting from such suspension or stop described in the preceding paragraph.
9. Service Area
1. The Service works only within the coverage area of mobile phone carriers. It can be used only when the User’s connected device is inside the coverage area and has a signal. However, even within the coverage area, the Service may not work in places where signals are weak, such as indoors, underground parking lots, behind buildings, tunnels, or mountainous areas.
2. The Company is not liable for damages caused by the communication failure, unless due to willful misconduct or gross negligence.
10. Special Requirements for Certain Countries/Regions
1. In certain countries/regions, identity verification may be required before using data communication.
2. Upon requesting by mobile phone carriers, the Company may disclose User information, including passport details, obtained for verification to these mobile phone carriers. The Company manages such information appropriately under applicable laws.
11. Usage Restrictions and Cancellation
1. If any of the following reasons apply, the Company may, without prior notice, restrict a User’s use of the Service in all or in part, or cancel the User’s registration;
（a） Any of these Terms are violated;
（b） False information was registered;
（c） The User’s credit card registered as the payment method is suspended;
（d） Payment obligations are not fulfilled;
（e） The User does not respond to Company communications;
（f） The User has been inactive for a certain period; and
（g） The Company deems the User’s use inappropriate.
2. The Company is not liable for damages resulting from such measures.
12. Disclaimer of Warranties and Liability
1. THE COMPANY DOES NOT WARRANT TO THE USER (I) THE SAFETY, RELIABILITY, ACCURACY, COMPLETENESS, MARCHANTBILITY, FITNESS FOR A PARTICULAR PURPOSE AND SECURITY FOR THE SERVICE AND (II) THAT THE SERVICE IS FREE FROM DEFECTS, ERRORS, OR INFRINGEMENTS.
2. THE COMPANY WILL NOT ASSUME ANY RESPONSIBILITY FOR ANY TROUBLE ARISING FROM THE SERVICE. IF ANY DAMAGE (INCLUDING REASONABLE ATTORNEY FEES) IS CAUSED TO THE COMPANY DUE TO SUCH TROUBLE, THE USER MUST COMPENSATE FOR SUCH DAMAGE.
3. THE COMPANY IS NOT RESPONSIBLE FOR DISPUTES BETWEEN THE USER AND THIRD PARTIES.
13. Service Changes
The Company may change or discontinue the Service at the Company’s discretion without prior notice and is not liable for any damages resulting from such change or discontinuation.
14. Changes to these Terms
The Company may change these Terms at the Company’s discretion, without obtaining the User’s consent. In such cases, the Company will notify the User in advance of the changes, the revised Terms, and the effective date by a method separately determined by the Company. If the User starts using the Service after the changes take effect, the User will be deemed to have agreed to the revised Terms.
15. Personal Information
The Company will handle the User’s personal information obtained using the Service properly, in accordance with applicable laws and the Company’s Privacy Policy.
16. Notices and Communication
Notices between the User and the Company will be conducted using methods designated by the Company. Unless the User updates their contact details, notices sent to registered contacts are deemed received at the time of dispatch.
17. Prohibition of Transfer
1. The User may not transfer or assign his/her rights under these Terms, or delegate or transfer their obligations without the Company’s prior consent. Any transfer, delegation or transfer in violation of this article shall be invalid.
2. Notwithstanding the provisions in the preceding paragraph, the Company may freely transfer or otherwise transfer all or part of its rights under these Terms, or delegate or transfer all or part of its obligations.
18. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Japan, without regard to principles of conflicts of laws. Any dispute or claim (contractual or non-contractual) arising out of or in relation to or in connection with these Terms, or their operation, interpretation or formation, which cannot be resolved despite good faith discussions between the Company and the User (the “Dispute”), shall be exclusively and finally settled by arbitration in accordance with the Arbitration Rules of the International Chamber of Commerce (the “ICC”) for arbitration which shall be conducted in English language and in accordance with the ICC’s arbitration rules in effect at the time of applying for arbitration. The place and venue of the arbitration shall be Tokyo, Japan. The arbitral award is final and binding upon both the Company and the User. The Dispute shall be brought in the User’s individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The User hereby agrees that for any Dispute, the User waives any right to a trial (by judge or jury), the User waives any right to participate as a member of a class in a class action or similar proceeding.
Effective on October 1, 2025, First Edition